Technical Support

Please find below our Technical Support Policy. Before making a request for technical support we request, that you read the information contained herein, which details the services that we offer and related the charges.

 

We are always happy to provide assistance to our customers upon request, however, in order to save your company time and money, we have created many useful resources that will enable you and/or your computer network administrator to resolve most issues that you will encounter. Therefore, we urge you to consider and use these resources.

  1. Consult the PIP Getting Started Guide. Which has information about the main features and navigation. The PIP User Guide can be downloaded from the DOWNLOADS page of this website. The PIP User Guide is FREE.
  2. Consult the PIP Installation Guide. This guide contains a complete methodology for installing and configuring the PIP, including what to do to transfer the system to a new computer.This guide can be downloaded from this website, and is located in the DOWNLOADS page of this website. The PIP Installation Guide is FREE.
  3. Consult the FileMaker Pro User Guide. The PIP was designed and built using the FileMaker Pro database program. Many of the functions of the PIP are "built-in" to FileMaker Pro, and are addressed in the FileMaker Pro User Guide. This guide can be downloaded from this website. The FileMaker Pro User Guide is FREE.
  4. Check the "white papers" in the F.A.Q. page of this website. Specific solutions to the most common problems are addressed by these documents.
  5. Fill out a Technical Support Request. Per our policy, E-mail support is FREE.
  6. If you require Remote Technical Support, please fill out a Technical Support Request. Upon receipt of your request, we will send a Quote for telephone support. Please provide the credit card or echeck information and authorized signature and fax or email the Quote back to our office. A HiPerSoft representative will call your office to provide support once your payment has been received.

As of September 27, 2012, FileMaker and HiPerSoft will no longer offer support for FileMaker 9.0 products or earlier versions. This means that FileMaker will no longer provide downgrade rights, replacement media, technical support, downgrade media, or downgrade installation codes for these unsupported versions.

Technical Support Policy

The following describes our current policy regarding technical support:

  1. Technical Support
    1. E-mail  (no charge)
    2. Online user tools: Guides, Manuals, White Papers, and Downloads (no charge) 
  2. Remote Techinical Support Package
    1. Annual Technical Support Package: Unlimited Remote Technical Support Per Sysyem ($495), plus each additional user ($195)
    2. Technical Support per Occurance: Billable at ($150) per hour with one hour minimum. Billed at every half hour thereafter ($75)
  3. Payment Policy

               Payment must be received prior to services being rendered

                      Method of payment: VISA, Mastercard, eCheck