The majority of requests for support relate to the same issues. These issues are easily resolved with the information provided in the attached instructional papers (often referred to in the software industry as "white papers").

The white papers for each issue are presented in a format that describes the issue and gives step-by-step (and often times..."mouseclick-by-mouseclick") instructions to resolve the issue. The white papers are provided in Adobe Acrobat format (portable document format or "pdf") for efficient viewing, downloading, and printing.

Therefore, we encourage you to always look here first in the FREQUENTLY ASKED QUESTIONS ("F.A.Q.") page since there may very well be a simple solution to your problem. If any of the following statements describe the problem you are having, then click on the text and a "white paper" will provide you with a solution.


PIP VersionDescription
PIP 2015 Updates- Coming Soon