We are always happy to provide assistance to our customers upon request, however, in order to save your company time and money, we have created many useful resources that will enable you and/or your computer network administrator to resolve most issues that you will encounter. Therefore, we urge you to consider and use these resources.
As of June 25, 2021, FileMaker and HiPerSoft will no longer offer support for FileMaker 18.0 products or earlier versions. This means that FileMaker will no longer provide downgrade rights, replacement media, technical support, downgrade media, or downgrade installation codes for these unsupported versions. In keeping with our license agreement, we can no longer provide or support these versions, or the PIP software which was developed for these versions. For a complete list describing support for FileMaker Products, please see the FileMaker website.
The following describes our current policy regarding technical support: